Reaching 10 million robotic picks in just over a year is a proud benchmark for us at KSP Fulfillment. When I spoke with Mary Hart on the “Warehouse Automation Matters” podcast, we talked through how robotics, rigor, and customer-centric systems came together to make this possible. Below are the lessons we’ve baked into our operations, and these are ones I believe other fulfillment partners can apply.
From day one, we’ve designed our Brooklyn Park, Minnesota facility to support both precision and compliance. It’s a 225,000-square-foot FDA-registered warehouse that was built for handling regulated goods like health & beauty, supplements, and subscription kits. Our tech stack includes a cloud-based warehouse management system (WMS) that is capable of lot/serial number tracking, multiple inventory rotation protocols (FEFO, FIFO, etc.), and real-time visibility for both our team and our clients.
That capability matters as brands that switch to KSP routinely report 99.8% order accuracy, same-day shipping cut-off (2 PM), and 2–3-day day U.S. ground transit. These numbers showcase our ability to reduce returns, lessen customer support burden, and sustain trust.
Robotics play a key part in scaling without sacrificing human performance or morale. Our facility runs with 60 autonomous mobile robots working alongside skilled associates, especially in high-walk or high-volume zones.
That said, culture is what makes the robots effective. We prepared associates before go-live with training, transparency, and feedback loops, and we made sure everyone could see how we define success. Scoreboards, metrics dashboards, and shared visibility help people see their impact. The energy that builds around those visible metrics tends to feed itself.
While we handle orders, we also build kits, manage recurring subscription volumes, and ship sensitive health & beauty / supplement items that require regulatory adherence.
Some metrics to note:
This matters for brands where the cost of an error is high: whether ruined presentation, incorrect supplements, or dated products. Maintaining strong processes in lot tracking, inspection points, and compliance protocols is essential.
Growth only works long-term if each new order doesn’t compromise quality. We do several things to ensure that:
Hitting 10 million picks confirms that our systems, people, and processes can scale together without losing track of quality. It tells us:
This milestone also highlights where we keep pushing in better forecasting (especially seasonal demand), more intelligent routing, more AI-enabled visibility into operations (e.g. early detection of bottlenecks), and continued investment in scale with flexibility.
If I had to sum up what makes scaling like this possible, it comes down to three pillars:
1. Precision – order accuracy, compliance, lot tracking.
2. People & Culture – training, transparency, team involvement, visible metrics.
3. Systems & Flexibility – robotics, WMS integration, regulatory systems, platform connectivity.
Other warehouses can hit high volume. But the difference is how well you do all three simultaneously. If you miss one, you’ll pay for it via returns, damage claims, delays, or lost customer trust.
To hear more about how we achieved these results, the decisions behind them, and what’s ahead, listen to my full conversation on Warehouse Automation Matters. Listen here.