Position Title: Operations Supervisor

Classification: Exempt

Department: Operations

Reports To: Operations Manager

Date: September 1, 2020

KSP Fulfillment logo

Operations Supervisor

KSP Fulfillment

KSP Fulfillment is a Veteran Owned, culture driven organization which places a high level of trust and respect on our employees. Our operational processes are formed around our core values of integrity, respect, team empowerment, collaboration, continuous improvement, and quality. Each KSP employee is focused on achieving our company vision and Doing the Right Things for our customers.

Position Summary

The Operations Supervisor is responsible for managing the warehouse and coordinating receiving, inventory, shipping, fulfillment, and light manufacturing operation for multiple customers.

Essential Functions

  • Adhere to the Core Values of KSP Fulfillment
  • Respectful and non-threatening treatment of others
  • Regular and punctual attendance

People Management

  • Interview, hire, and train all new employees
  • Responsible for training and coaching employees cross-functionally
  • Manage direct and indirect reports to assure effective and efficient Fulfillment and Kitting operations
  • Employee/labor relations
  • Plan, assign and direct work: appraising work performance
  • Work closely with management to develop employee skills for future advancement within the company
  • Manage temporary workforce relationships/scheduling, working directly with temporary agencies.


  • Responsible for understanding all processes in operations to ensure quality services
  • Maintaining orderly operations for multiple customers through direct supervision of warehouse staff
  • Ensure all work is performed follows required Quality Control (QC) processes
  • Ensure ISO 9001:2008 compliant quality is achieved
  • Responsible for the timely investigation and reporting of all accidents, injuries, and near misses
  • Promote a safe working environment through adherence to OSHA regulations as well as company safety policies
  • Work with management as a team on issues, employee development, safety, and communications
  • Complete and maintain required paperwork
    Work closely with customer service to resolve issues, concerns, and maintain/improve customer satisfaction
  • Understand impact of workflow on warehouse productivity
  • Maintain a clean, organized and safe work area; comply with all safety and quality policies


  • Work with Operations Manager to manage building issues
  • All other duties as assigned


Position Requirements

  • High School Diploma or its equivalent required
  • Lean Manufacturing experience a plus
  • Proven decision-making ability
  • Strong ability balancing workload and dramatic team size fluctuations
  • Ability to effectively communicate and provide coaching and feedback to employees
  • Ability to read and understand written and verbal instructions
  • Computer skills, including MS Excel, WMS/OMS/TMS
  • Excellent math, reading, communication, and problem-solving skills
  • Extremely detail oriented
  • Ability lead teams of various sizes
  • Forklift certification (Forklift, Order Picker, Reach, Rider) or the ability to become certified
  • Ability to lift/move up to 40 pounds solo and greater weights in a team lift environment
  • Physical requirements include: Lifting, carrying, bending, stretching, walking, and standing for long periods of time