When a leading premium linen brand's 3PL was acquired, response times slowed and account managers prioritized defending internal metrics over problem-solving. Receiving errors left inventory unsellable for weeks during critical seasonal periods. KSP Fulfillment provided lightning-fast issue resolution, real-time order management, and a partnership focused on quality execution—transforming fulfillment from a constraint into a competitive advantage.
We had goods we couldn’t sell because they weren’t received correctly—and we couldn’t get anyone to fix it. This was going into November.
Operations Leader, Premium Linen Brand